Rates that start here and are confirmed by phone

Every figure on this page is a starting rate. It is where the quote for that class begins, not a fixed promise, and the final number is confirmed with you by telephone before a booking exists.

We would rather publish a range and the reasons it moves than a single tidy number that turns out to be wrong at the kerb.

Starting rates by class

Between Cleveland Hopkins and the downtown core, one way, ordinary daytime hours.

For other parts of the service areas the starting point moves with the distance. As a rough guide, the eastern suburbs run about a third above the downtown figure, Akron Canton roughly double it, and the Chagrin Valley sits between the two. The desk gives you the real number for your address rather than asking you to interpolate.

What the rate includes

• The vehicle and the driver for the run you booked.
• Meeting you at the agreed point, kerbside or inside the terminal by arrangement.
• A grace period after an arriving flight actually lands: 45 minutes on domestic arrivals and

60 minutes on international ones, which covers immigration on a normal day.

• Loading and unloading of the luggage you told us about.
• Flight tracking, so a delayed arrival moves the pick up instead of losing it.

What can be added

These are named here rather than discovered afterwards. Each one is quoted before you confirm.

• Waiting beyond the grace period, charged by the operator in fifteen minute blocks.
• Airport parking, when you have asked the driver to meet you inside the terminal.
• Tolls, passed through at cost on runs that use the turnpike.
• Extra stops added to the route, quoted per stop.
• Child seats, where the operator charges for them, requested at the time of booking.
• Oversized items such as ski bags, golf bags, bicycles and instruments, where they force a

larger vehicle class than the passenger count would need.

• Late night and early morning surcharges, typically before 5:00 am and after 11:00 pm.
• Gratuity, which is yours to decide and is never added automatically by this desk.

How you pay

Not here. This site takes no payment and holds no card details, and there is no checkout anywhere on it.

Payment is arranged directly with the operator carrying the ride, by the method they accept. Most take a card in the vehicle or send an invoice for account customers. The desk tells you which applies before you confirm, so it is never a surprise at the end of the run.

Quotes are free

Asking costs nothing and commits you to nothing. Send the details through the booking page and a rate comes back for the specific run, or call the desk and get one over the telephone in a couple of minutes.

There is no charge for a quote, no obligation attached to it, and no follow up sequence if you decide against it.

Cancelling and changing

The rules, the notice periods and what happens to an already dispatched vehicle are set out on the cancellation policy page. They are worth reading before you book rather than after, and they are short.

Why we do not publish one flat price

Three reasons, all of them boring and all of them real.

Distance in this metro varies by a factor of five between a downtown hotel and a house in Chardon. Time of day changes what an operator has to pay a driver to be awake. And luggage changes the vehicle, which changes everything else.

A single headline number would only be honest for one of those cases, and it would be the one you are least likely to be booking.